Política de envío
Shipping Policy
Delivery areas
SofaBedExpert.es currently delivers to mainland Spain and selected Spanish islands.
Delivery to mainland Spain is currently free of charge.
Delivery to Spanish islands is available for an additional charge of €200. If your address is located on an island or in a remote area, we may contact you before dispatch to confirm delivery arrangements.
Delivery method
Our products may be dispatched from our European manufacturing or logistics partners and delivered directly to the customer in Spain.
Delivery is made to the room of your choice where access allows. Assembly or installation is not included unless this has been agreed separately in writing before delivery.
The customer is responsible for ensuring that the product will fit through all access points, including entrances, doors, corridors, staircases, lifts and the room where the furniture is to be placed.
Delivery times
Estimated delivery times are shown on the product page or confirmed after the order is placed. Delivery estimates are provided in good faith and may vary depending on product availability, production schedules, transport routes, customs or logistical delays.
Once your order is ready for delivery, we will contact you by email, phone or SMS/WhatsApp to confirm the proposed delivery date or delivery arrangements.
On the day of delivery, where possible, the delivery team or courier will contact you before arrival.
Room of choice delivery
Where room of choice delivery is available, the delivery team will bring the product into the room of your choice, provided that access is safe and suitable.
The delivery team cannot remove doors, windows, fixtures or fittings, and cannot carry out building work or structural alterations.
Assembly is not included as standard.
Access issues
It is the customer’s responsibility to check access before placing an order. If the product cannot be delivered into the property or room due to access restrictions, we will try to help find a practical solution.
If delivery fails because the item does not fit, or because access is unsuitable, additional delivery, return or exchange charges may apply.
Missed delivery
If a confirmed delivery appointment is missed because nobody is available to receive the goods, or because access is not available, we may need to charge a redelivery fee.
Damaged goods on delivery
Please inspect your furniture as soon as possible after delivery. If there is visible damage, please notify us immediately and provide photographs where possible.
If your product arrives damaged or faulty, we will work with you to repair, replace or resolve the issue in accordance with your consumer rights and our warranty policy.