Política de reembolso

Return and Refund Policy

30 Day Money Back Period

At SofaBedExpert.es, we want customers to feel confident when ordering online. For this reason, we offer a 30 day money back period on eligible online purchases.

The 30 day period starts from the day the goods are delivered to you.

To request a return, you must contact us in writing within 30 days of delivery using the contact details provided on this website.

Return collection charge

A return collection charge of €150 applies to returned furniture.

This charge covers the cost of arranging collection of large furniture items. The collection charge may be deducted from your refund unless otherwise agreed in writing.

Condition of returned goods

The product does not need to be returned in its original packaging, as we understand this is not always practical with large furniture.

However, the product must be kept clean, undamaged and in a condition suitable for collection. The customer is responsible for taking reasonable care of the goods until they are collected.

We reserve the right to make a reasonable deduction from the refund if the product has been damaged, stained, misused, modified or handled beyond what is necessary to inspect it.

How to request a return

To request a return, please contact us by email at:

[INSERT EMAIL]

Please include:

- your order number;
- your full name;
- delivery address;
- reason for return;
- photographs of the product and its condition.

Refunds

Once the returned product has been collected and checked, we will process your refund using the original payment method where possible.

Refunds will normally be processed within 14 days after the returned goods have been received or collected.

Faulty or damaged goods

If your product is faulty, damaged, or not as described, please contact us as soon as possible with photographs and a description of the issue.

Where a fault is confirmed, we will offer an appropriate solution, which may include repair, replacement, partial refund or full refund, depending on the circumstances and your legal rights.

Cancellations before dispatch

If you wish to cancel an order before dispatch, please contact us as soon as possible.

We offer a 48 hour goodwill cancellation period from the date the order is placed. During this period, orders may be cancelled without a cancellation fee.

After 48 hours, if production, processing or transport arrangements have already started, cancellation charges may apply unless your legal cancellation rights apply.

Custom or made-to-order products

Some products may be made to order or customised. Where this applies, we will clearly explain this before or during the order process.

Your statutory consumer rights are not affected.